Dr. Patty Ann

Let’s be honest — most workplace problems aren’t about performance or even priorities. They’re about communication. What was said. What wasn’t. What got misunderstood, misinterpreted, or missed entirely. Whether you’re leading a team, managing up, or working cross-functionally, your success often comes down to how well you communicate — not just what you say, but how you say […]

Why Emotional Intelligence Matters More Than Ever Artificial intelligence is reshaping nearly every aspect of the modern workplace—from customer service chatbots to predictive analytics, automation, and machine learning. As algorithms become more capable of performing technical, repetitive, and even creative tasks, a critical question arises:   What can humans do that machines can’t? The answer

Why Difficult Conversations Matter   Let’s face it—difficult conversations are uncomfortable. Whether it’s delivering constructive feedback, addressing a breach of trust, or setting a boundary with a colleague or client, many people avoid these talks out of fear: fear of conflict, rejection, or damaging the relationship. But avoidance comes at a steep cost. When you don’t

As artificial intelligence continues to reshape the business world, it’s easy to get caught up in the excitement of automation and data-driven decision-making. But while AI is rapidly taking over technical and repetitive tasks, it’s the human side of business—the soft skills—that has never been more important. In fact, these skills are quickly becoming the true

Let’s talk about something we rarely admit in business: the weight of making decisions day in and day out is slowly wearing you down—and it’s costing you your edge. As a leader, you’re the go-to for answers. People line up (literally or figuratively) waiting for you to make the call. What marketing direction are we

Think Active Listening Is just Nodding and Smiling? Think Again. In a world obsessed with being heard, the real power lies in the listener. And in business? That power is transformative. While Al, automation, and innovation drive operational change, it’s human behavior mastery-specifically the art of active listening-that separates average teams from extraordinary ones. Why

What Is Effective Communication — and Why Does It Matter So Much in Business?   Whether you’re closing a deal, leading a team, or navigating tough conversations — your success hinges on one thing: your ability to communicate clearly, confidently, and compassionately.   🧠 As a human behavior expert, I’ve seen it over and over again: communication either

If you’re leading a team, running a business, or coaching others to higher performance, there’s one underrated skill that will set you apart:   Asking better questions. Not just any questions. The kind that creates space, shift energy, and unlock insight. The kind that makes people pause and think—not because they’re being interrogated, but because

Negotiation is a crucial skill in business —whether you’re finalizing a deal, forming a strategic partnership, or navigating a workplace conflict. The most effective negotiators don’t just aim to win; they focus on crafting solutions that benefit everyone involved – they create a win-win situation. However, many people fall into common negotiation traps that weaken

Do You Build Trust or Erode Trust with Your Leadership Style? Trust is the foundation of every successful business and relationship. It drives high performance, strengthens collaboration, and fuels innovation. Without trust, leaders struggle to engage their teams, and businesses fail to reach their full potential. Stephen M.R. Covey, in his book The Speed of Trust,