Dr. Patty Ann

The Business ROI of Emotional Intelligence Many business leaders believe “soft skills”, such as Emotional Intelligence is well, a bunch of nonsense. So let me be perfectly clear — Emotional Intelligence (EQ) is not some fluffy leadership fad or “feel-good” concept you talk about at an offsite and then forget about. It’s a profit driver. […]

The Leadership Edge No AI Can Replace: 5 Soft Skills Every Entrepreneur and Business Leader Must Master Your technical skills got you here. But for today — and beyond — they won’t keep you here. The leaders who are thriving right now aren’t just the ones who can read a P&L, close a deal, or

The Hidden Cost of Poor Communication (And How to Fix It) Let’s be honest—most businesses don’t fail because of a bad product or a flawed strategy. They fail, slowly and quietly, because people stop communicating clearly. It doesn’t happen overnight. A vague email here, a passive-aggressive comment there. An expectation left unspoken. A question left

Let’s be honest: decision-making is exhausting. Not because we don’t know what to do—but because we’re constantly bombarded with options, data, opinions, and pressure. In my coaching conversations with business owners and leadership teams, one thing comes up again and again: “I feel stuck in analysis.”“I’m afraid of making the wrong call.”“I keep second-guessing myself.” Sound familiar? The truth

In business, boundaries aren’t just about protecting your time — they’re about protecting your relationships. Without clear boundaries, misunderstandings grow, resentment festers, and burnout becomes inevitable. Yet, many leaders hesitate to set boundaries because they fear being seen as difficult, selfish, or inflexible. Here’s the truth: healthy boundaries create stronger, more respectful relationships — not

When people think about great leadership, they often picture someone who’s sharp, strategic, and decisive. Someone who can make the tough calls and rally a team toward a big vision. But there’s one trait that quietly sits at the core of all effective leadership — and it’s often overlooked: empathy. Empathy isn’t about being soft. It’s

You might pride yourself on your intelligence, your experience, and your results. But none of that protects you from something that silently wreaks havoc on even the strongest leaders: emotional blind spots. These are the invisible patterns you carry—ways of reacting, thinking, or showing up—that undermine your relationships without you realizing it. And in business, where

Let’s be honest — most workplace problems aren’t about performance or even priorities. They’re about communication. What was said. What wasn’t. What got misunderstood, misinterpreted, or missed entirely. Whether you’re leading a team, managing up, or working cross-functionally, your success often comes down to how well you communicate — not just what you say, but how you say

Why Emotional Intelligence Matters More Than Ever Artificial intelligence is reshaping nearly every aspect of the modern workplace—from customer service chatbots to predictive analytics, automation, and machine learning. As algorithms become more capable of performing technical, repetitive, and even creative tasks, a critical question arises:   What can humans do that machines can’t? The answer

Why Difficult Conversations Matter   Let’s face it—difficult conversations are uncomfortable. Whether it’s delivering constructive feedback, addressing a breach of trust, or setting a boundary with a colleague or client, many people avoid these talks out of fear: fear of conflict, rejection, or damaging the relationship. But avoidance comes at a steep cost. When you don’t